Welcome to Lena Custom Boxes! By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making any purchases or using our website.
1. Introduction
These Terms and Conditions govern your use of our website, www.lenacustomboxes.online (“the Site”), and the services provided by Lena Custom Boxes. By accessing or using the Site, you agree to comply with these terms. If you do not agree to these terms, please do not use our website or services.
2. Orders and Payment
- All orders are subject to acceptance and availability.
- We reserve the right to refuse any order at our discretion.
- Prices and availability of products are subject to change without notice.
- Payment must be made in full at the time of purchase. We accept various payment methods as displayed on the website.
3. Custom Design and Artwork
- Customers are responsible for providing accurate and complete artwork for custom designs.
- We are not responsible for any errors in design or artwork submitted by customers.
- Any changes or revisions to the artwork after order placement may result in additional charges and delays.
4. Shipping and Delivery
- Shipping fees are calculated based on the size, weight, and destination of your order.
- We aim to process and ship orders as quickly as possible. However, delivery times may vary depending on your location and order specifications.
- We are not responsible for any delays or damages during shipping once the products have been handed over to the shipping carrier.
5. Returns and Refunds
- Due to the custom nature of our products, we do not accept returns or issue refunds once an order has been processed and shipped unless there is a defect or error on our part.
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt, and we will work with you to resolve the issue.
6. Intellectual Property
- All content on the Site, including logos, designs, images, text, and other materials, are the intellectual property of Lena Custom Boxes and are protected by copyright laws.
- Customers are granted a limited, non-transferable license to use the content for personal use only and may not reproduce, distribute, or modify any of the content without prior written consent from Lena Custom Boxes.
7. Limitation of Liability
- Lena Custom Boxes is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
- Our total liability is limited to the amount paid by the customer for the specific product or service that caused the issue.
8. Privacy Policy
- Your privacy is important to us. For details on how we collect, use, and protect your information, please refer to our Privacy Policy, which can be found on the website.
9. Governing Law
- These Terms and Conditions are governed by the laws of the United States and the state in which Lena Custom Boxes operates.
10. Changes to Terms
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Please review these Terms regularly.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at info@lenacustomboxes.online.